Maximizing Performance Through athenahealth Optimization
At Ignite Healthcare Solutions, we know that going live on athenahealth is just the beginning of the journey. Whether you’re fresh off implementation or a tenured client looking to dust off the shelves, our Optimization Assessment & Implementation Services are designed to help you maximize your investment and create lasting operational improvements.
Why athenahealth Optimization Matters
Even the most successful go-lives leave behind opportunities for refinement. Over time, businesses may face substantial changes, workflows can become outdated, administrative tables may be misaligned, and reporting needs evolve. Our Optimization Assessment service identifies these gaps and provides a structured roadmap so your organization can better leverage athenahealth, staff, and when appropriate, marketplace partners. Check out our CEO, Rebecca Shufeldt, on the Founder Mode podcast where she explains how go-live is “not the finish line but where the magic actually happens”.
Here’s what makes our approach different:
We don’t just deliver a laundry list of issues. We work with you to understand your goals and create a top 1–10 priorities list, ensuring you have clarity on what to tackle first.
The goal of every assessment is to identify if there is a scope for implementation, training, and backlog management, so you know exactly what steps come next.
We emphasize collaboration and change management, helping your team adapt, validating solutions, and supporting the implementation of recommendations with confidence.
What to Expect in the Assessment
Depending on the size and complexity of your practice, the initial review can range from 10–80 hours. Here’s what we cover:
Admin Table Review: Evaluation of scheduling, billing, clinical, user, and communicator settings.
Workflow Assessments: Collector, clinical, and patient engagement optimization—shadowing staff, interviewing providers, and evaluating inbox, macros, order sets, and more.
Reconciliation Review: Analysis of your current financial reconciliation processes for accuracy and efficiency.
Reporting & Productivity: Identifying opportunities to strengthen tracking, monitoring, and outcome measurement.
Onsite or Virtual Shadowing: Observing real-time workflows across front desk, clinical, and billing staff to see how athena is being used in practice.
Every engagement culminates in a read-out session where we deliver your top opportunities, provide recommendations, and outline a tailored plan for moving forward.
Beyond the Assessment: Implementation & Training
Optimization is only valuable if it translates into action. That’s why our team doesn’t stop at identifying problems, we roll up our sleeves to help solve them. We support:
Solution Build: Hands-on configuration and optimization within athenahealth.
SOPs & Workflow Guides: Supplying templates and customizing them with your team to standardize operations.
Training & Enablement: Coaching your staff on daily, weekly, and monthly tasks, plus onboarding protocols for future hires.
Change Management Support: Partnering with leadership and frontline teams to ensure adoption sticks.
Who Should Consider an Optimization Assessment?
This service is an excellent fit if you are:
A new athenaOne client who wants to confirm that your set-up is optimal and scalable.
A longtime athenaOne user ready to refresh processes and align technology with current goals.
An organization that values structured improvement, staff training, and solution validation rather than one-off fixes.
Why Ignite Healthcare Solutions?
Our team is made up of deep healthcare and athena SMEs who have walked in your shoes. We understand the complexity of practice operations and the need for solutions that actually work in the real world. Our proven methodology not only identifies opportunities but drives positive, sustainable change. Read more on the expertise our team brings to the table.
👉 Ready to optimize? Connect with us today to schedule your assessment and unlock the full potential of athenaOne. Curious what our clients have to say about their Optimizations? Check out our Client Reviews.
