Press Release: Ignite Healthcare Solutions Helps athenaOne Users Reduce System Bottlenecks and Burnout with Specialized IT Support
As provider burnout and EHR frustrations rise, Ignite delivers responsive, workflow-aware support services tailored for athenaOne environments.
Scottsdale, Arizona, July 10, 2025 - Healthcare organizations nationwide are facing mounting challenges with their electronic health record (EHR) systems. Providers cite workflow inefficiencies, unresolved system issues, and technology bottlenecks as major contributors to burnout. To address these challenges, Ignite Healthcare Solutions offers specialized athenaOne IT Support services designed to resolve issues quickly, remove the workflow barriers that impede great patient care and keep practices running smoothly.
“At Ignite, we deliver IT support that actually understands athenaOne,” said Rebecca Shufeldt, CEO of Ignite Healthcare Solutions. “Our team integrates seamlessly into client systems and workflows, quickly triages and resolves issues, and helps prevent disruptions that can hinder care and overburden staff.”
Ignite’s consultants manage between 45 and 60 service requests daily, addressing clinical, operational, and technical challenges. A subset of these, approximately 8 to 12 incidents per day, involve EHR-specific workflows such as:
Access management: New user provisioning, provider build configurations, dropdown dependencies.
Prescribing workflows: EPCS (Electronic Prescribing for Controlled Substances) troubleshooting and resolution of error states.
Clinical provider management: Updates to the global provider table to reflect current clinical teams.
“Many requests originate from medical office managers advocating for their providers,” said Maria Krizansky, Consultant at Ignite. “We focus on resolving the complex, workflow-impacting issues that directly affect patient care and provider efficiency.”
The athenaOne IT Support services also include:
Proactive incident management to minimize downtime
Workflow-aware assistance tailored to each client’s protocols
Rapid response times across mission-critical systems
Optimization advisory services to enhance athenaOne configurations
This specialized support model helps healthcare organizations maintain operational momentum, reduce EHR-related obstacles, and foster a healthier work environment for providers and staff.
Ignite Healthcare Solutions empowers healthcare organizations by identifying key opportunities and simplifying the implementation of transformative change. By improving collections, productivity, and operations, Ignite helps clients foster a culture of continuous improvement, so they can focus on delivering excellent patient care.
For more information about Ignite’s athenaOne IT Support services, visit ignitehs.com or contact info@ignitehs.com.
About Ignite Healthcare Solutions
Ignite Healthcare Solutions is a female-owned and operated organization specializing in healthcare consulting and strategic training programs. With a commitment to innovation and excellence, we help healthcare practices achieve optimal efficiency and success through tailored solutions and comprehensive support. Our team of experts brings extensive experience in athenahealth implementation, training, and support, making us a trusted partner for healthcare organizations nationwide.
Contact Details:
Company: Ignite Healthcare Solutions
Name: Rebecca Shufeldt
Phone: 229-444-3727
Address: 7975 N Hayden Rd C-230, Scottsdale, AZ 85258
Email: info@ignitehs.com
Website: https://www.ignitehs.com/