The ROI of Partnering With a Healthcare Consulting Firm
Healthcare organizations are expected to manage clinical care, operations, and technology with precision, often with limited internal resources. athenahealth is a powerful platform, but getting the most out of it requires more than just turning it on. That’s where strategic consulting comes in.
Ignite Healthcare Solutions partners with clients across the care spectrum, including independent providers, start-ups, and large organizations, to help them get more from athenahealth. From implementation to optimization, our team of experts steps in with the tools, processes, and support needed to drive measurable results.
Save Time and Avoid Common Pitfalls
athenahealth offers a wide range of helpful resources: Client Support Center (CSC), O-help articles, online training modules, and the Success Community. These tools are valuable, and for many clients, they’re a great starting point.
But we know from experience that they’re not always enough, especially when time is limited, priorities are stacking up, or your team simply doesn’t have the bandwidth to search, validate, and implement best practices on their own.
At Ignite Healthcare Solutions, we’ve spent years working inside athenahealth, supporting clients across every size and specialty. We know what works. More importantly, we know what often doesn’t, and we help you avoid the common mistakes that many practices unknowingly repeat.
Partnering with us means:
You don’t have to guess whether an O-help article applies to your workflow.
You won’t waste hours opening support tickets for issues we can often solve in minutes.
You get real-world, tested solutions that fit your organization’s needs, not generic guidance.
💡 We’re here to be your filter, your guide, and your operational partner. Let us help you spend less time figuring things out and more time seeing results.
For the Solo Provider
“I need a one-stop shop to answer my questions and keep things running.”
You don’t have time to master every setting in athenahealth, and you shouldn’t have to. We provide:
Revenue Cycle Management (RCM) support, including billing clean-up and denial reduction.
Workflow optimization for charting, scheduling, intake, and claims.
Staff training that’s tailored to your day-to-day, not generic modules.
Quarterly release reviews, so you only focus on what matters to your practice.
Guidance on new features and programs, including alpha/beta opportunities.
For the Growing Enterprise
“We just went through an acquisition. We need structure and strategy to manage the backlog.”
Operational alignment after a merger can be overwhelming without a plan. We help organizations:
Audit and clean up backlogs using tools like Task Buckets, Reports, and Dashboards.
Standardize workflows across locations, from intake to collections.
Coach department leaders on managing staff performance within athenahealth.
Design and execute strategic projects to improve system use and reduce friction.
Identify reporting gaps and optimize Financial Scorecard usage.
✅ Example: Our work with WesTex Urgent Care included a comprehensive review of admin tables, workflows, and metrics, leading to measurable improvements in revenue cycle and staff efficiency.
For the Start-Up
“We’re implementing athenahealth and need someone to lead the charge.”
Getting to go-live while hiring staff, setting up processes, and meeting deadlines is a lot. We help start-ups:
Lead project and program management from contract to go-live.
Define realistic implementation timelines, roles, and handoffs.
Design customized workflows for clinical, operational, and financial success.
Train staff pre- and post-go-live, ensuring adoption and confidence.
Provide ongoing support so you’re never navigating the system alone.
🔍 We’ve supported several multi-specialty and digital health platforms in building and scaling their operations using athenahealth quickly and effectively.
Our Most Requested Services
Whether you're a one-provider practice or a multi-site enterprise, our services are designed to scale with you:
Quarterly Release Training & Client Alerts
Transitional Staffing & Interim Team Leadership
Post-go-live Support & Task Management
Strategic Roadmap Development
We also participate in athenahealth’s Research Council and keep clients updated on alpha/beta releases, new tools, and platform improvements.
The ROI You Can Measure
Here’s what partnering with Ignite Healthcare Solutions gives you:
Time saved by skipping CSC tickets, long articles, and trial-and-error.
Faster revenue through streamlined workflows and RCM best practices.
Better system adoption, with tailored training instead of one-size-fits-all.
Stronger staff engagement, supported by real-time coaching.
Strategic alignment, especially after growth, acquisition, or staffing changes.
Ready to Get More from athenahealth?
Whether you're cleaning up years of inefficiencies or launching a brand-new practice, we’re ready to help you do it right the first time and avoid the costly missteps others have made.
📩 Click here to schedule a discovery call. We’ll show you exactly where your ROI starts.
